One inbox for every channel
Merge website widget, social DMs, email, and WhatsApp conversations into one workspace with shared context.
DW
dawanjia
Omnichannel CX system
Omnichannel customer engagement
Omnichannel support, CRM memory, and automation in one control room.
dawanjia brings customer conversations, profiles, automation, reporting, and channel operations into a single workspace for support and growth teams.
Website chatWhatsAppMessengerInstagramEmailLine
Live ops snapshot
148 conversations today
Avg first reply
0m 54s
Automation coverage
4 flows
VIP routing, multilingual fallback, lifecycle reminders, and refund triage.
Cross-border inbox
- Spanish queue17 active
- Japanese after-hours botEnabled
- Campaign attributionPreserved
Channel mix
WhatsApp now leads the pipeline
+$39.8k influenced
WhatsApp74%
Website58%
Instagram41%
Email28%
Core modules
The product surface is already split into the same jobs teams need every day.
Automation that actually routes work
Detect intent, language, and lead value, then assign the right agent or workflow without a manual triage queue.
Customer profiles with revenue memory
Keep tags, contact notes, lifecycle stage, and pipeline value attached to each conversation.
Built for cross-border support
Handle multilingual conversations, campaign attribution, and region-specific handoff rules inside one system.
Ops-grade visibility
Track first response time, resolution volume, CSAT, and revenue influence across channels and teams.
Connection layer ready for growth
Connect customer channels, webhooks, and operational policies from one reliable workspace.
Automation playbook
Build workflows around intent, language, and lead value.
Intent detection
Pricing, refund, shipping, product consultation, VIP rescue
Localized replies
English, Spanish, Japanese, Korean, Vietnamese
Team routing
Assign by language, campaign, country, or order value
Sales handoff
Escalate to owner and preserve revenue context
Admin suite
Login, inbox, contacts, team, reports, and integrations ship in the same app.
Manage conversations, contacts, automations, reporting, access control, and integrations from one operational console built for daily team workflows.
Dashboard analytics
Shared inbox
Contact lifecycle
Automation toggles
Team performance
Channel health
Start here
Login to workspace