Shared inbox
Track every conversation with owner, channel, priority, and last touch in one queue.
Customer conversations, routed cleanly
dawanjia keeps every channel, contact, and team handoff in one operating system.
Support, sales, and operations can work from the same live customer record across chat, social messaging, email, campaigns, and automation.
WebsiteWhatsAppMessengerInstagramEmailLINE
148threads handled today
0m 54saverage first reply
39.8kpipeline influenced
Workspace
One admin surface for the teams that touch revenue.
The dashboard is organized around the work: inbox triage, contact history, outbound recovery, automation, reporting, team access, and channel health.
Contact memory
Keep stage, notes, tags, field values, revenue, and channel history attached to each customer.
Automation routing
Route by language, intent, country, lead value, SLA pressure, and campaign source.
Channel operations
Manage WhatsApp, Messenger, Instagram, LINE, Telegram, email, webhooks, and widget traffic.
Workflow
Routing that keeps context attached to the customer.
Every channel event becomes a workspace event, so agents see the customer, latest message, source, SLA pressure, and recommended next action together.
01
Inbound message arrives
02
Identity and contact history match
03
Intent, language, and SLA are classified
04
Agent, automation, or campaign path is assigned
Operations console
Built for live teams, not static reports.
Live inbox streams and conversation ownership
Language-aware replies and regional routing
CSAT, first response, pipeline, and channel metrics
Roles, audit logs, webhooks, and workspace controls
Cross-border channels with unified contact records